Collections FAQs

Any student account, with a balance more than 90 days past due, is eligible to be placed with one of the University’s collection agencies. Once a student account is placed with a collection agency the account will be assessed significant collection fees up to 30% percent, in addition to the original account balance. Student accounts placed in collections will have holds placed on their account restricting access to make payments directly to the university.

How do I know if I am sent to collections?

The university will exhaust all attempts to contact the student via email regarding the balance owed. Students will be sent an additional email to their FAU and alternative emails on file once the balance is 90 days past due. This is the final email notice sent by Florida Atlantic University prior to collections placement.

An official pre-collect letter will be issued to the student via USPS mail to their permanent address on file advising students that they have 30 days from the date of the letter to pay their balance in full to prevent collections placement.

Once forwarded to collections, the collections agency will exhaust all attempts to contact the student.

How can I pay if I am sent to collections?

Once assigned to a collections agency, you will be directed to send all communications and payments to the collection agency.

FAU is contracted with 4 collection agencies their contact information is listed below:

Agency Name	Phone	Website
Alltran	800-377-1904	www.helpupay.com
Williams & Fudge	800-849-9791	http://wfcorp.com/
ConServe	800-724-4439	http://conserve.webview.com/
SCHUERGER	614-732-0781	http://www.schuergerlaw.com/

Can I set up a payment plan for my past due balance?

Unfortunately the university does not offer payment plans for past due balances. Students may make partial payments towards their bill online via MyFAU before the the account is sent to collections. However, once the account is sent to collections, all payments must be directed to the collections agency.

Please note: Partial payments does not defer collections placement.

If I make a partial payment, will I still be sent to collections?

Student account balances must be fully satisfied to prevent collections placement. Partial payments will help to lower the overall collections fee the student is assessed should their account be placed in collections.

What happens if my account is referred to a collection agency?

If your account is referred to a collection agency, you will be assessed collection fees and your account may be reported to a credit bureau. Once assigned, you will be directed to send all communications and payments to the collection agency.

FAU is contracted with 4 collection agencies their contact information is listed below:

Agency Name	Phone	Website
Alltran	800-377-1904	www.helpupay.com
Williams & Fudge	800-849-9791	http://wfcorp.com/
ConServe	800-724-4439	http://conserve.webview.com/
SCHUERGER	614-732-0781	http://www.schuergerlaw.com/

I paid my balance in full at the collection agency. Why do I still have a hold on my account?

Payments made at the collection agency are reported to the university once a month. Once the full payment is reported, your hold will be removed automatically. The university will only offer emergency hold lift requests based on extenuating circumstances on a case by case basis. Please send an email to webcontroller@gwenlann.com explaining the extenuating circumstance, should you need an emergency hold lift after balance is paid in full via the collection's agency. Please note: You will still have access to your view your transcripts 24/7 via your MyFAU.